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Ambient Concepts is committed to providing exceptional customer service and quality products. After ordering online, you will receive an email confirmation from Ambient Concepts containing your order details (if you have provided your email address).

We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.

Goods will only be shipped once goods have been pain for in full.

We will attempt to send in stock goods via a insured courier service or insured postal service within 2 working days; Once your item(s) have been sent by Ambient Concepts it may take up to 7 working days for you to receive them depending on the delivery location; however most deliveries to metropolitan areas take only 1-2 days to arrive.

If you wish to query a delivery please contact renee@ambientconcepts.com.au.



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