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Refunds & Returns Policy

Refund & Returns

If the return is due to a defective product Ambient Concepts will  gladly exchange it for a new unit at no cost to our customers as per our DOA policy. All returns for non-defective products may result in a  (25%) restocking fee. This fee covers any delivery, redirection,  financial and handling cost that we incur as a result of the return. All goods must be returned with a valid Return Authorization  (RA) Number which will be provided to you by Ambient Concepts on  authorisation. This number must be clearly written on the return label  when sending back the goods.

Within the Department of Fair Trading guidelines for the refund of  goods, and in line with the industry practice, if the purchased goods  have been used or have been removed from original packaging, no refunds  or exchanges will be allowed (unless the return has be authorised by Ambient Concepts personnel).

In cases when we authorise a return we recommend that you return the product via Registered post and that you pre pay all postage. You  assume any risk of lost, theft or damaged goods during transit  therefore we advise you take out shipment registration of insurance with  your postal carrier. Ambient Concepts will not be responsible for parcels  lost or damaged in transit if you choose not to insure.

Cancellation of orders must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered  from our suppliers, held or shipped by our warehouse may result in the  customer paying (25%) restocking charges. This fee covers any delivery,  redirection, financial and handling cost that we incur as a result of  the cancellation.

DOA Returns

If your product fails within the manufacturer's DOA period (usually 7 days) Ambient Concepts will offer an immediate replacement with a new unit following the return of the failed unit.

All goods must be returned with a valid Return Authorization (RA) Number which will be provided by Ambient Concepts on authorisation. This number must be clearly written on the return label when sending back the goods.

Ambient Concepts will organise and pay for the faulty product to be picked up by a courier service during normal business hours. It is the customer’s responsibility to ensure that they are available during these times.

If returning under DOA, and the product is not directly replaceable, Ambient Concepts will replace the item with a similar product or offer a refund at our discretion.

Once an item has been returned, and confirmed as faulty, a replacement will be shipped to you at no extra charge.

Warranty Claims

If your product fails within the warranty period but after the DOA period (usually 7 days), Please contact Ambient Concepts on 0412 958 289 for instructions.

Depending on the product warranty you may be asked to return your product to Ambient Concepts for repair (or replacement if required).

It is the customer’s responsibility to return the item to Ambient Concepts as advised by our customer service representative.

All warranties are valid within Australia upon display of a Ambient Concepts Tax Invoice.

Other Returns

Please contact Ambient Concepts prior to returning any goods returns@ambientconcepts.com.au

All goods must be returned with a valid Return Authorization (RA) Number which will be provided to you by Ambient Concepts on contact. This number must be clearly written on the return label when sending back the goods.

Within the Department of Fair Trading guidelines for the refund of goods, and in line with the industry practice, if the purchased goods have been used or have been removed from original packaging, no refunds or exchanges will be allowed (unless the return has be authorised by Ambient Concepts personnel).

If goods received are not as ordered, please inform Ambient Concepts within 24 hours of receiving the delivery. We ask you not to open any packaging as it will be deemed as acceptance of goods and will not be accepted for returns.

Ambient Concepts does not offer refunds, credit or exchanges based on incorrect, incompatible or unsuitable goods. Please select your goods carefully before placing your order. We offer comprehensive advice and can assist you when making your purchase.

In line with the industry standard, shipping cost or any financial charges are non refundable.

Cancellation of specially ordered item will result in a restocking fee (25%). This charge is applied by our suppliers and can often be out of our control.

Cancellation must be informed as soon as possible via our website or by phone. Any cancellation after a product has been ordered from our suppliers or shipped by our warehouse may result in the customer paying (25%) restocking charges.

Ambient Concepts reserve the title of ownership to any goods shipped as result of our error or where payments have not been made in full.



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